Site support
============

Read the Docs offers support for projects on our :doc:`Read the Docs for Business </commercial/index>` and |org_brand| platforms.
We're happy to assist with any questions or problems you have using either of our platforms.

.. note::
   Read the Docs does not offer support for questions or problems with documentation tools or content.
   If you have a question or problem using a particular documentation tool,
   you should refer to `external resources <External resources>`_ for help instead.

Some examples of requests that we support are:

- "How do I transfer ownership of a Read the Docs project to another maintainer?"
- "Why are my project builds being cancelled automatically?"
- "How do I manage my subscription?"

You might also find the answers you are looking for in our :doc:`documentation guides </guides/index>`.
These provide step-by-step solutions to common user requests.

.. tabs::

   .. tab:: |com_brand|

        Please fill out the form at https://readthedocs.com/support/.

        Our team responds to support requests within 2 business days or earlier for most plans.
        Faster support response times and support SLAs are available with plan upgrades.

   .. tab:: |org_brand|

        Please fill out the form at https://readthedocs.org/support/,
        and we will reply as soon as possible.

External resources
------------------

If you have questions about how to use a documentation tool or authoring content for your project,
or have an issue that isn't related to a bug with Read the Docs,
`Stack Overflow`_ is the best place for your question.

Examples of good questions for Stack Overflow are:

* "What is the best way to structure the table of contents across a project?"
* "How do I structure translations inside of my project for easiest contribution from users?"
* "How do I use Sphinx to use SVG images in HTML output but PNG in PDF output?"

.. tip::
   Tag questions with ``read-the-docs`` so other folks can find them easily.

Bug reports
-----------

If you have an issue with the actual functioning of Read the Docs,
you can file bug reports on our `GitHub issue tracker`_.
You can also :doc:`contribute changes and fixes <rtd-dev:contribute>` to Read the Docs,
as the code is open source.

.. _Stack Overflow: https://stackoverflow.com/questions/tagged/read-the-docs
.. _Github issue tracker: https://github.com/readthedocs/readthedocs.org/issues