Sub-processor list

Effective:: April 16, 2021
Last updated:: December 27, 2022

Read the Docs for Business uses services from the following sub-processors to provide documentation hosting services. This document supplements our Data Processing Addendum and may be separately updated on a periodic basis. A sub-processor is a third party data processor who has or potentially will have access to or will process personal data.

Infrastructure

Amazon Web Services, Inc.: Cloud infrastructure provider.

Services

Elasticsearch B.V.: Hosted ElasticSearch services for documentation search. Search indexes do not include user data.
Sendgrid, Inc.: Provides email delivery to dashboard and admin users for site notifications and other generated messages. The body of notification emails can include user information, including email address.
Google Analytics: Website analtyics for dashboard and documentation sites.
Stripe Inc.: Subscription payment provider. Data collected can include user data necessary to process payment transactions, however this data is not processed directly by Read the Docs.

Monitoring

New Relic: Application performance analytics. Data collected can include user data and visitor data used within application code.
Sentry: Error analytics service used to log and track application errors. Error reports can include arguments passed to application code, which can include user and visitor data.

Support

FrontApp, Inc.: Customer email support service. Can have access to user data, including user email and IP address, and stores communications related to user data.